Refund Policy
At Blanq Canvas we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please read our refund policy carefully to understand your options:
1. Refund Eligibility:
• You may request a refund within 30 days of the date of delivery.
• To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
2. Non-Refundable Items:
• Customized or personalized items cannot be refunded unless there is a defect or error on our part.
• Gift cards are non-refundable.
3. Refund Process:
• To initiate a refund, please contact our customer service team at info@blanqcanvas.co.uk and provide your order number and reason for the return.
• Once your return is approved, we will provide you with a return authorization and instructions on how to return the item.
• Please securely package the item and ship it back to us. We will cover the return shipping costs unless the return is due to a client error.
• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
4. Refund Timeframe:
• Please allow up to 3-5 business days for us to process your refund once we receive the returned item.
• Depending on your payment method and financial institution, it may take additional time for the refund to reflect in your account.
5. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer service team immediately on info@blanqcanvas.co.uk
• We will replace the item or provide a full refund, including return shipping costs, upon verification of the damage or defect.
6. Cancellations:
• Orders can be cancelled within 24 hours of purchase without incurring any fees.
• Cancellations requested after 24 hours may be subject to a restocking fee.
7. Contact Us:
• If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at info@blanqcanvas.co.uk
Note: This refund policy is subject to change without notice. Please review this page regularly for updates. Blanq Canvas is committed to providing you with high-quality products and excellent customer service. Thank you for choosing us for your wall art needs!
1. Refund Eligibility:
• You may request a refund within 30 days of the date of delivery.
• To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
2. Non-Refundable Items:
• Customized or personalized items cannot be refunded unless there is a defect or error on our part.
• Gift cards are non-refundable.
3. Refund Process:
• To initiate a refund, please contact our customer service team at info@blanqcanvas.co.uk and provide your order number and reason for the return.
• Once your return is approved, we will provide you with a return authorization and instructions on how to return the item.
• Please securely package the item and ship it back to us. We will cover the return shipping costs unless the return is due to a client error.
• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
4. Refund Timeframe:
• Please allow up to 3-5 business days for us to process your refund once we receive the returned item.
• Depending on your payment method and financial institution, it may take additional time for the refund to reflect in your account.
5. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer service team immediately on info@blanqcanvas.co.uk
• We will replace the item or provide a full refund, including return shipping costs, upon verification of the damage or defect.
6. Cancellations:
• Orders can be cancelled within 24 hours of purchase without incurring any fees.
• Cancellations requested after 24 hours may be subject to a restocking fee.
7. Contact Us:
• If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at info@blanqcanvas.co.uk
Note: This refund policy is subject to change without notice. Please review this page regularly for updates. Blanq Canvas is committed to providing you with high-quality products and excellent customer service. Thank you for choosing us for your wall art needs!
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