Refund Policy

At Blanq Canvas we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please read our refund policy carefully to understand your options:

1. Refund Eligibility:
• You may request a refund within 30 days of the date of delivery.
• To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

2. Non-Refundable Items:
• Customized or personalized items cannot be refunded unless there is a defect or error on our part.
• Gift cards are non-refundable.

3. Refund Process:

To initiate a refund, please contact our customer service team at info@blanqcanvas.co.uk and provide your order number and reason for the return.

Once your return is approved, we will provide you with a return authorization and instructions on how to return the item.

Please securely package the item and ship it back to us. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Once we receive the returned item and verify its condition, we will process your refund.

Refunds will be issued to the original payment method used for the purchase.

4. Refund Timeframe:
• Please allow up to 3-5 business days for us to process your refund once we receive the returned item.
• Depending on your payment method and financial institution, it may take additional time for the refund to reflect in your account.

5. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer service team immediately on info@blanqcanvas.co.uk
• We will replace the item or provide a full refund, including return shipping costs, upon verification of the damage or defect.

6. Cancellations:
• Orders can be cancelled within 24 hours of purchase without incurring any fees.
• Cancellations requested after 24 hours may be subject to a restocking fee.

7. Contact Us:
• If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at info@blanqcanvas.co.uk

Note: This refund policy is subject to change without notice. Please review this page regularly for updates. Blanq Canvas is committed to providing you with high-quality products and excellent customer service. Thank you for choosing us for your wall art needs!