Shipping Policy - UK Only

1. Shipping Method: We offer shipping within the United Kingdom only. All orders are dispatched using reputable courier services to ensure prompt and secure delivery.

2. Processing Time: Express Orders are typically processed within 24 hours and dispatched within 1-3 business days after payment confirmation. Standard shipping orders are processed within 48 hours and dispatched withing 3-5 business days. Please note that during peak seasons or promotions, processing times may vary.

3. Shipping Rates: We offer free standard shipping on all orders across the UK. Express shipping is available at a flat rate of £9.99 across all sizes. Shipping costs are displayed at checkout before payment confirmation.

4. Estimated Delivery Time:
• Standard Delivery: Estimated delivery times for standard shipping within the UK range from 3 to 5 business days from the date of dispatch.
• Express Delivery: For customers who require expedited shipping, we offer express delivery options with delivery estimated within 1 to 3 business days from the date of dispatch. Additional charges apply for express delivery.

5. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can track your order's journey through the courier's website using the provided tracking number.

6. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect addresses due to customer error.

7. Delivery Attempts: Our courier service will attempt delivery to the provided address. If no one is available to receive the package, they may leave it with a neighbour, safe place or the courier access point. If delivery is unsuccessful, a delivery attempt card will be left, and you may need to arrange re-delivery or collection from a local depot.

8. Missing or Damaged Items: In the rare event that your order is missing or arrives damaged, please contact us within 48 hours of receiving your package. We will investigate the issue promptly and take appropriate action to resolve it.

9. Returns and Exchanges: For information on returns and exchanges, please refer to our Returns Policy.

10. Contact Information: If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at info@blanqcanvas.co.uk

Note:
• All delivery times provided are estimates and may vary depending on factors beyond our control, such as weather conditions or courier delays.
• We reserve the right to change our shipping policy at any time. Any updates will be posted on our website.